It is to our biggest joy that you enjoy your purchase. However, in the unlikely event that our products do not meet your expectations, we are happy to offer a refund or exchange, provided that the item is returned to us in original condition within 14 days of receipt. We do not refund shipping fee, or pay the additional shipping to have new goods sent to you.
For earring items, unfortunately due to hygiene & safety, returned earrings are not re-sellable. However, it is important to us that you are happy with your purchase. For that reason, you may return earring items to us and receive a refund of purchase price with15% deduction (excluding shipping), or credits of the equal amount. This is the best we can do to ensure your satisfaction, whilst covering part of our costs. Thank you for understanding.
Please kindly note that Custom sized Rings, Personalised Jewellery and Special Orders are not eligible for return/exchange.
In the very unfortunate event that your items were lost or damaged en route, please contact us immediately. Although we are not responsible for the loss or damage in transit, we will endeavour to work out the best possible solution for you. We want you to be happy and to enjoy your purchase with us.
We do our best to make the photos as close to the actual item and size as we can, but the pictures are not necessarily to scale. The descriptions include dimensions for each piece. Please view photos and descriptions carefully, and colours may vary slightly according to your screen settings. If you have any questions regarding particular pieces, please contact us at and we will be happy to answer your questions.
Crystalline Living is a registered Australian business.
All website content on http://www.crystallineliving.com, including text, images, logos & product designs is copyright protected & may not be used by any other parties without our permission.
Crystalline Living operates this website & business with the highest integrity & best intent to provide you with an enjoyable experience & great products.
However, Crystalline Living accepts no personal or commercial liability for any direct or indirect damage or incident that may occur as result of visiting this website or using the products offered on this website.
Information & suggestions regarding crystal energetic properties are not intended as medical advice or an alternative to standard medical treatment.
PRIVACY & SECURITY
We respect your privacy & will take all reasonable measures to ensure the security & privacy of personal information submitted to this site.
In the interests of your security, we use Paypal to process credit card transactions. All customer details are strictly confidential & will not be disclosed to any third parties. Should you wish to subscribe to our mailing list, it is used solely to keep you informed of new products & special offers, and provide you with a better shopping experience. If you would prefer not to receive these emails, you may opt out by changing your email notifications status.